Reach Out to Us
Our support team is available to help with account enquiries, verification, payments, technical concerns or general feedback. If you need assistance with deposits, withdrawals, bonus terms or responsible‑gambling tools, our advisers can guide you. We aim to resolve routine issues quickly and will escalate complex matters to the authorised department in our organisation. Contact us via live chat, email or phone for a prompt reply.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; priority for account and verification enquiries) |
| General enquiries | [email protected] (billing, payments and general enquiries; reply target within 24 hours) |
| Affiliate enquiries | [email protected] (partner programmes; affiliate manager response within 48 hours) |
| Phone | +44 20 7183 4567 (calls answered Mon-Fri, 09:00-18:00 UK time) |
| Working hours | Live chat 24/7; email replies Mon-Fri, 09:00-18:00; phone support Mon-Fri |
Email Assistance
Email is the preferred contact method for detailed requests, account issues or any matter that needs documents or explanation. Please send messages to [email protected] with a clear subject line and full, up-to-date contact details to help us process your request without delay. Attach any relevant files and include your account ID where applicable.
Contact Form
Response Time
Support response times vary by channel. Most enquiries are answered within one business day; live chat can provide immediate help for simple questions. More complex matters, such as KYC checks, payment investigations or security reviews, may take longer and could require additional documents. We’ll update you by email as work progresses and aim to resolve issues as quickly as possible.
Feedback
We welcome your feedback at Brillbet. If you have suggestions, ideas or issues, please share them with us - we read every message and use feedback to improve the site, promotions and responsible gambling tools. Your input helps shape new features, fix problems faster and make playing fairer and clearer for everyone. Thank you for helping us improve.